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Email: harbingrouptours@163.com

Terms of Use


 Harbin Ice Festival Group Tours Service Terms

Confirmation: 
Upon receipt of your booking , we will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement.
Deposits 
For ice fesitval and city sightseeing group tours no deposit,  China's snow town group tours  require deposit: 50% of total amount, unless otherwise stated. The deposit will confirm your booking. The balance will be paid after you arrive in Harbin pay cash in person to your private tour guide or driver.
Cancellations 
As a general rule,we refund deposit. unless otherwise stated, our policy is that all cancellation must be informed in writing either by email. Cancellations will be charged as follows:
* More than 60 days prior to trip departure. only charge tranfer fee, your deposit is refundable.
For example :
Please pay 20% of full amount1950 $=390$ for booking  tour deposit
Before 60 days cancel refund all deposit payments 
390$for deposit payment, you pay 390$ via Paypal,We will get 374.10$ so when I pay back to you also I will pay 374.10$ and transfer fee cost by clients , I think you will get 358.83$ final.
* 30-60 days before arrival: 20% charge
* 15-30 days before arrival: 30% charge
* 8- 15 days before arrival: 50% charge
* Within 7 days before arrival: 100% charge

Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

Liability and Insurance
Ice Festival GroupTours  is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.
We usually do not include your accomodation into price,if you request about accomodation, please tell us.
We do not arrange airplan for clients, you need to arrange by yourself on line, or some other way.
 
Complaints/Refunds
Ice Festival Group Tours will act as an intermediary between the clients and other services suppliers such as attraction, air, train, boat, hotels in the event of any complaint.
Participation on any tour implies full agreement to the above conditions by all parties involved.
 

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