How to Book
Our web page gives full details of Harbin Ice and Snow Sculpture Festival group tours itineraries, schedules and prices. However, we have prepared a list of commonly asked questions and answers for your ease of reference. If your particular question is not included then please feel free to send us an email: harbingrouptours@163.com
Booking:
How do I book ?
Simply select a tour and press the "Book this Tour ' button and follow instructions to book group tour OR Just send us an email stating the tour, date and number of persons you wish to book. If you know where you are staying please let us know so we can advise on your pick up. We will advise on availability and send you a provisional confirmation with payment instructions and further details. or you will read we usually piclk up hotel list. like Harbin Ibis, Harbin holiday Inn, Sofitel Wanda and Shangri-la hotel.
When should I book ?
Many take a maximum of 10 clients on our tours. In the main winter season (December to March) tours do sell out quickly so if you can plan ahead its a good idea to book at least a month or two in advance. Weekends can be busy all year. If your time is limited, book in advance.
If you don't book in advance and find you have a day spare to take a tour, do give us a call or text Message + 86 18745759496 when you are in Harbin - we often have late availability.
I sent you an email an hour ago - when can I expect a reply ?
We aim to respond to your email within 24 hours. Quite often, we respond within just a few hours. Bear in mind international time differences. Also we deal with many enquiries. Help us to respond quickly by enclosing previous email correspondence.
At weekends or on national holidays, we have fewer staff in the office - we may not be able to reply to until after the weekend/holiday.
We respond to ALL emails. If you have not heard from us, do check whether you supplied your email address for reply. From time to time, emails are returned to us as undelivered for a number of reasons and we cannot get our reply to you. If in doubt, give us a call. + 86 18745759496
For late bookings (ie less than 12 hours prior to departure of tour) its advisable to telephone us to ensure availability.
Do your tours operate all year around ?
Our tours operate only winter(December to March) .
Hotel pick up/drop off:
Which hotels do you pick up from ?
We don't have a list of hotels which we can pick up from. We try to pick up our clients much as possible, regardless of the grade of hotel. We pick up in most Central Harbin hotel areas.
However, we have to balance our pick up service with Harbin traffic (which can be bad at the best of times), one way road systems, road works and also the need to keep the pick up routine relatively short (about 30 mins).
If we spend hours driving around Harbin, picking clients up, you won't have much time to spend in the Ice Festival and City day tours!
If we can't collect you from your particular hotel, you can go to Harbin Sophia Ibis and Harbin Holiday Inn hotel to wait for us
Is there an additional charge for pick us up from our hotel ?
No - our pick up service is complimentary.
Will we be dropped back at our hotel ?
Yes, you will be dropped back at your hotel.
We are staying outside of Central Harbin - can you pick us up ?
Our group tours depart from and return to Harbin City . You will have to make your way into Harbin City to join one of Ice Festival group tours & Harbin City group tours. We will email to to pick you up from a convenient point, depending upon the route you will take into Central Harbin. For example we may be able to collect you from Harbin Sophia Ibis, Harbin holiday Inn, Shangri-la ,Sofitel Wanda Harbin hotel, Shangri-la (songbei)hotel. Let us know where you will be staying and we will be happy to advise.
General questions about our tours:
How much are your tours ?
Current prices are published under the individual tour descriptions on the web page.
Do you just drive past ice and snow world etc or will we have time to get out to take photographs?
Our group tours are specifically designed to give you plenty of time to explore, experience and enjoy the places you visit. We want you to have a memorable day - we promise you won't see Harbin or Ice and Snow Festival through a car window!
What time do your tours depart and return ?
All of out Day Tours all depart Harbin at 8:45am. If we leave at 8:45 am we miss the worst of rush hour traffic and you get more time to enjoy your day in the Ice and Snow World. The tours return between 6pm - 6.45pm, depending upon which tour you take. Return times cannot be guaranteed because so much depends upon factors beyond our control but as a general rule, tours return at approximately the times stated.
What vehicles do you use ?
We use different kind of car, up to your group tour how big, sedan car , business van, mid-bus, mini coaches, clean , no-smoking ,air conditioning. we are base for 1 traveler group tour, so it is valuable for small group tours in Harbin
Are entrance fees included ?
Entrance fees are included as stated. You won't have to pay for any entrance fees unless you join car transfer service, you need to pay entrance fee in person by cash to your driver for entrance tickets.
Do I tip the Guide?
It is also became custom in China to show your appreciation with a tip to the driver and guide - but only if you are satisfied with your tour and the guide.
Is lunch included ?
Lunch are included.
I'm a vegetarian - is this a problem ?
There are vegetarian choices. On other tours you will find that vegetarians are well catered for in most eating places.
I have other special dietary requirements ? Will I be able to get a meal to cater for my needs ?
please advise us in advance if you have special requirements. We will liaise with the pub and they will do their best to accommodate. However, do bear in mind that a rural pub may not have the resources to cater for special requirements (as a general rule pubs only cater for vegetarians).
On other tours (where lunch is not included), speak to your guide who will be happy to assist or make suggestions.
Will we have time for shopping ?
Almost of time you do not have time for shopping, If you want to shop you need to join Harbin city group day tour to shop at Zhongyang pedestrian street you have a little time for shopping. otherwise about ice and snow festival group tours, you do not have time for shopping, you can shopping inside attractions when you walking.
If you are looking for anything in particular, our guides are always happy to point you in the right direction. there are not motivated by commission !
Are there any hidden extras ?
No.
Do we tip the driver or guide ?
Gratuities or tips are not included but they are not compulsory ! If you feel the driver or guide has performed particularly well, then a tip is a thoughtful gesture and will be appreciated.
If you have enjoyed your day then we appreciate any recommendations you may be able to pass on to friends or family.
Special requirements:
We are elderly and can't walk very far. Are your tours suitable for us ?
Yes, Harbin Ice and Snow Festival day group tours inside attractions have some shops for sitting or drinking, if you do not want to walk, you can wait inside keep warm and have a rest.
Do your guides speak foreign languages ?
Our tours are conducted in English Speaking or Chinese speaking to cater for the majority of our clients. Some of our guides may be able to provide some translation. If your knowledge of English is limited, our guides will be pleased to provide individual attention (the small group nature of our tours makes this possible).
